Accounting Assistant (Billing & Collections)

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We're looking for an Accounting, Billing & Collections Assistant to maintain partner accounts including account set up, invoicing, payments and adjustments. This role will also involve invoice audits to ensure accurate billing, contract requirements and addressing billing requests and collection activities. The ideal person will be passionate about working with internal teams and maintaining strong relationships to ensure the needs of our partners are met. 

As Accounting, Billing and Collections Assistant, You Will…

• Generate monthly invoices for our partners
• Distribute invoices electronically to the appropriate parties based on partner deadlines
• Assist with the generation and verification of budget trackers
• Input invoices, payments and adjustments into the billing software
• Update partner account information, set up new partner accounts and prepare invoice templates in accordance with contracts
• Perform invoice to contract audits to ensure partner billing is correct
• Escalate discrepancies within contracts that directly impact invoicing
• Work with our Sales/Implementations/CX teams for approvals and payments
• Perform weekly updates and maintenance of the aged AR report and review open accounts
• Follow up on past due accounts in accordance with contract terms and escalate to management as necessary
• Assist with special projects related to audits and process development as needed

As Accounting, Billing and Collections Assistant, You Have…

• High school diploma or equivalent (required)
• Some post-secondary education or completion of a post-secondary degree with a major in Business Administration or Accounting (a combination of education and work experience will also be considered)
• 1-2 years of experience in office management and/or in an accounting role (asset)
• Intermediate Excel skills along with experience in creating/troubleshooting formulas (index, sumifs, etc)
• Strong communication (written/verbal), problem-solving and analytical thinking skills
• High attention to detail with an eye for accuracy
• Strong organizational and time management skills
• Exceptional time management and prioritization skills to complete work in a timely manner
• The ability to work under pressure with tight deadlines and produce results
• The ability to work independently and in a team environment