Customer Support Specialist

Freshers with good communication skills in both English and Hindi are welcome to apply.

**Job Location:**Techzone 4, Greater Noida West

About the Role

As a Customer Support Specialist at Iridium Cloud System, you will be the first point of contact for our clients, ensuring they receive timely, accurate, and empathetic assistance. You will play a key role in building trust and satisfaction by helping customers resolve issues, guiding them through our CDMON services and products, and ensuring a smooth experience across all touchpoints. Since we are in the early stages of growth, this role will also involve shaping support processes and contributing to customer success strategies.

Key Responsibilities

• Provide prompt and professional support to customers via phone, email, and chat.
• Assist clients with inquiries related to CDMON services such as domain management, cloud hosting, website design, and security solutions.
• Troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Educate customers on product features, best practices, and updates to maximize their experience.
• Collaborate with sales and product teams to ensure seamless onboarding and ongoing support.
• Contribute to the development of support documentation, FAQs, and knowledge base articles.
• Strive to meet and exceed customer satisfaction metrics, including response times and resolution rates.

Qualifications & Experience

• Strong communication skills with the ability to explain technical concepts in simple terms.
• Familiarity with domain management, hosting platforms, or internet technologies.
• Experience using CRM or ticketing systems.
• Problem-solving mindset with the ability to remain calm under pressure.
• Self-motivated, empathetic, and committed to delivering excellent customer experiences.
• Ability to multitask and prioritize in a dynamic, fast-paced environment.

What We Offer

• Opportunity to be part of a growing company and shape customer support processes.
• A collaborative and supportive work environment.
• Competitive compensation package.