Functional Consultant

Job description

There's a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers' needs into the best software, selling, coding, or keeping our business running smoothly, we're united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.

What you will work on

You will work within our Project Delivery teams to implement our UMAX solution at our customers.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.

What you will work on

As an experienced Functional Consultant, you'll be the bridge between technology and business, delivering real-world software solutions that make a difference.  

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. 

As a Functional Consultant, you will...

• Take ownership: Play a key role in R&D, one of our projects, or service delivery, where your expertise will drive results and your voice will be valued.
• Tackle real challenges: Manage project & case intake, analysis, and resolution to deliver top-notch solutions for our customers.
• Ensure quality: Oversee and perform end-to-end testing to guarantee functionality and reliability.
• Share knowledge: Build and maintain a robust knowledge base, documenting solutions, workarounds, and best practices.
• Drive growth: Identifiy new opportunities to support our customers.

What You Bring

We're seeking an analytical thinker with excellent communication skills, a strong customer focus, and a natural talent for solving complex problems. If you have 3-5 years of experience in application consultancy, ERP implementation projects, or service delivery, we'd love to hear from you.

We value a team-oriented mindset and a flexible approach. Knowledge of the utility sector, its processes and market trends would be a great bonus.

What we offer

• A fast-growingandinternational environment with offices in Ghent (Belgium),Atlanta(USA),London(UK), and Hyderabad (India).
• Working with future-ready water and energy companies and buildingvaluable utilityexpertise.
• Internal mobility, developing yourcareer through various educational programs and growth paths.
• An entrepreneurial mindset where you haveadirect impact on our growth journey.
• An open environment where we understand the importance of taking a break to recharge and achieve the best results. We make it a priority to celebrate milestones, both big and small.
• Onboarding, learning and buddy programs to get ready for a smooth start in your new job.
• A flexible and inclusive working environment – where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best.
• Competitive perks & benefits, because wewant to help you reach your full potential, both at work and in your personal life.
• A lot of fun moments with an eye for sports,celebrationand wellbeing, important formaintaininga healthy work-life balance.

Job requirements

You'll:

• Take ownership: Play a key role in R&D, one of our projects, or service delivery, where your expertise will drive results and your voice will be valued.
• Tackle real challenges: Manage project & case intake, analysis, and resolution to deliver top-notch solutions for our customers.
• Ensure quality: Oversee and perform end-to-end testing to guarantee functionality and reliability.
• Share knowledge: Build and maintain a robust knowledge base, documenting solutions, workarounds, and best practices.
• Drive growth: Identifiy new opportunities to support our customers.

Job responsibilities