Senior Product Associate - Chase Travel

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Chase Travel, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Assess, understand, and measure customer need and value
• Prioritizes work for delivery relative to product roadmap
• Creates user stories, requirements, and acceptance criteria
• Executes on leadership direction by setting priorities and providing a strategic and tactical vision for the team
• Facilitates product delivery and a trusted partner to the business, driving solutions through influence
• Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience working in an Agile environment; working in tools such as Jira and confluence & maintaining high quality N+1 readiness.
• Experience in high technical acumen on Software engineering, SDLC including API, Cloud, Database to effectively hold conversations with engineering team.

Preferred qualifications, capabilities, and skills

• Working knowledge of product management techniques (e.g., product strategy development, customer engagement)
• Experience turning data into decision-driving presentations quickly and independently
  Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight)
• Experience working with operations and controls partners
• Use of AI, LLM to improve Epic & user stories.

About Company

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.