MIT|PLK16235

Leads Operational Excellence and the Guest Experience: • To ensure self and team handles all Guest concerns • To responds to all Guest feedback with action plans to address opportunities • To coach team on hospitality standards • To communicate Guest feedback to the team and involve in action plans to resolve issues • To empower the team to satisfy Guest needs and resolve concerns • To ensures all training and reference materials are available and used by the team • To execute processes that ensure the restaurant meets safety and sanitation standards • To execute processes that ensure inside and outside cleanliness standards are met • To ensure all shifts are appropriately staffed to achieve service with speed goals Builds Team Talent: • To handle all employee concerns with a sense of urgency • To treat all team members fairly and with respect • To provide coaching to team members to improve performance and ensure their growth. • To recognize team members for demonstrating desired

• Seniority: Mid Level
• Languages: English