QA Corporate | Quality | EBU | EBU Quality | M2B

Responsible for leading store audits across the North Region, ensuring adherence to food safety, quality, and operational standards. The role involves approximately 50% travel to support audit execution, compliance verification, and corrective action follow-up.

Accountability 1

Key accountabilities:

• Each store quarterly assessment across your region for the food safety and quality audit.
• Responsible for continuous review, improvement and appropriate action of Health Inspections, Third Party Audits, Recipes, Job Aids, Equipment, Internal Systems, Internal Company Reports and Pest Management Compliance
• Ensuring the quality compliance of the all incoming raw materials and packing materials as well as for semi-finished and finished goods at Stores including incoming vehicle inspection at store.
• Implement, and maintain a quality plan to bring company's Quality Management Systems and Policies into compliance with various quality system requirements.
• To achieve 5 star rating in Hygiene audit /Participation in CII Food safety award and 95% Audit score compliance in the RBI REV audit.
• Ensuring the right GHP, GMP in and Stores across the region.
• New Store layout approval with respect to the food safety and regulation compliance.

Accountability 2

• Responsible for handling product's quality complaints at Circle/ Regional level.
• Performance monitoring and metrics: KPI's to drive improvement in quality, food safety ,REV & Product score.
• Generating MIS out of Monthly QA Score Card, Store Assessment, Weekly QA Report(Customer Complaints), Monthly Departmental PPT Update etc.
• Follow up with vendor and Supply chain center team regarding any deviation from specs/quality in the raw and packing materials.
• To explore quality best practices available in any industry.

Qualification:

           Bachelor's / Masters / MSC degree in food technology or relevant subject. 

2 to 5+ years' experience in Quality Systems Management, TQM, and process improvement concepts. 

Experience:

Experience working with a food preferably Bakery industry, QSR or processed food industry