Assistant Manager - CRM Operations

Kalpataru Limited

Mumbai

Full-Time

0-3 Years experience

Description

Job Requirements

Role & responsibilities

Achieve and consistently exceed monthly collections targets.
Proactively follow up and recover outstanding payments from defaulters to minimize overdue amounts.
Handle cancellation retention processes and encourage advance collections to reduce payment delays.
Generate and dispatch demand notices and payment reminders to customers for timely collections.
Prepare, analyze, and maintain weekly and monthly collection reports to track performance and identify gaps.

Work Experience

Skills Required

Advanced Communication
Customer Orientation
Relationship Building
Interdepartmental Coordination

Benefits

Benefits:

Office Perks

• Office cab/shuttle

• Cafeteria

• Office gym

Professional Support & Learning

• Job and soft‑skill training

• Professional degree assistance

• Sponsorship for education

• Rewards and recognition

• Course reimbursements

Financial Benefits

• Mobile bill reimbursements

• Performance bonus

• Relocation assistance

• Car lease

• Loyalty discount

• Employee referral program

Health & Insurance

• Health insurance

• Life insurance

Leave Entitlements

• Annual leave

• Maternity leave

*Pls note some benefits are grade specific and may not be applicable to your grade.