AI / ML Lead

At Kapture CX, we are looking for an AI / ML Lead (GenAI) in our Engineering / AI team. Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia. This role places you at the forefront of leading and scaling next-generation GenAI systems that power real-world customer experience products. As an AI / ML Lead, you will define technical direction, drive architectural decisions, and mentor engineers while building high-impact AI solutions. You will work on large-scale, production-grade AI systems ranging from LLMs and multimodal models to voice and vision, while ensuring reliability, performance, and scalability at enterprise scale. If you enjoy owning AI strategy end-to-end and seeing your work directly influence enterprise products, this role is for you. You will lead the design, development, and deployment of Generative AI models, LLMs, and transformer-based architectures for CX-focused products. You will define and own scalable ML architectures and pipelines for data processing, training, evaluation, and production deployment. You will mentor and guide ML engineers, setting best practices for model development, optimization, and production readiness. You will optimize model inference using frameworks like vLLM, Triton, and TensorRT to improve performance and reduce latency. You will work on multimodal AI systems, including audio, image encoders, vision-language models, ASR, and TTS. You will collaborate closely with product, engineering, and data teams to translate business needs into robust, scalable AI solutions. This is a Bengaluru-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility. You successfully ship and scale GenAI solutions that meet product goals, improve customer experience metrics, and perform reliably in production at enterprise scale, while building a strong and high-performing ML team.

You have 8+ years of hands-on experience building and deploying ML or deep learning models, with experience leading or mentoring teams. You hold a Bachelor's or Master's degree in Computer Science, AI, Data Science, or a related field. You are comfortable working in fast-paced, product-driven environments. You bring strong problem-solving, technical leadership, and cross-team collaboration skills.