Associate Product Manager

Job Title: Associate Product Manager Job Type: Work from Office Job Location: Bengaluru

About Company: Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

Roles Responsibilities

● Assist in defining product vision, strategy, and roadmap in collaboration with senior product managers and stakeholders. ● Conduct market research and competitor analysis to identify trends, customer needs, and opportunities for product enhancements. ● Collect and document detailed product requirements from stakeholders, customers, and market feedback. ● Work with the UX/UI team to ensure product designs meet user needs and provide an exceptional user experience. ● Coordinate with engineering, design, and other teams to ensure timely and high-quality delivery of product features and updates. ● Analyze product performance metrics and user feedback to inform product decisions and improvements. ● Maintain clear and consistent communication with internal teams and stakeholders regarding product status, updates, and changes. ● Participate in product testing and validation to ensure product features meet specified requirements and quality standards. ● Create and maintain product documentation, including user guides, release notes, and training materials. ● Foster strong working relationships with engineering, sales, marketing, and customer success teams to ensure alignment and effective product launches.

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