Associate Project Manager

Associate Project Manager Implementation 1-4 years FullTime Bangalore

About Company:

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

Roles Responsibilities ● Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients ● Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business. ● Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget. ● Develop project documentation -e.g. BRD, SOW, project plan, and resource plan. ● Ensure resources assigned to projects are meeting deadlines and focused on the project activities. ● Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions. ● Monitor progress and status of deliverables. ● Review projects for completeness of thought and consistency of approach and interface. ● Ensure standards, procedures, and methodologies in the delivery life cycle are followed. ● Communicate development and production status and issues to EM. ● Prepare overall project schedule, milestones, tasks, and estimates. ● External customer interaction - worked with multiple customers with periodic follow-ups

Requirements: ● 1-5 years of experience in handling projects for implementation of ticketing platforms (required). Minimum Qualification should be B.E. or B.Tech. Engineering in computers would be preferred. ● Candidates with prior experience in software implementation are preferred. ● Project Management certifications like PMP, CSM, PRINCE2 would be preferred. ● Candidate with techno functional experience would be an advantage ● CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage ● Should be proficient in project and bug tracking tools like Jira. ● Should be Process oriented. Ability to work with deadlines ● Should have Very Good Communication and relationship building skills

● Should have Very good skills in problem solving, planning, estimating and documentation ● Should be a Very organized professional with a great timeline and owner/ task management capabilities ● Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams. ● Work in sync with tech and non tech teams ● Basic understanding of technology including API's , different types of platforms etc

1 - 4 years