Associate Technical Account Manager

Role Overview The Associate Technical Account Manager (TAM) will support and manage key customer accounts, ensuring smooth product usage, timely issue resolution, and strong relationships. This role offers greater ownership, visibility, and opportunity to work closely with senior leadership.

Key Responsibilities Manage and support larger customer accounts with a focus on retention and satisfaction Serve as the primary point of contact for assigned accounts Troubleshoot, resolve, and coordinate technical issues Work cross-functionally with Product, Engineering, and Support teams Analyze customer needs and ensure effective use of Kapture Track, document, and escalate issues when required Provide guidance to customers to drive product adoption and value Prepare reports, insights, and updates for internal stakeholders and leadership

Qualifications Minimum 1 year experience working with Kapture Prior technical support or customer-facing tech experience preferred Strong communication and stakeholder management skills Ability to analyze issues and think proactively Customer-centric mindset with a problem-solving approach

Who Can Apply Internal candidates from the Helpdesk team Must have at least 1 year of experience in Kapture Prior technical support experience will be an added advantage

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