Senior Project Manager

At Kapture CX, we are looking for a Senior Project Manager in our AI Delivery team. As a Senior Project Manager, you will own large-scale, complex implementation programs for enterprise customers. You will be the driving force behind flawless delivery, strong client relationships, and high-performing teams—turning ambitious CX transformations into reality. You will take complete ownership of end-to-end delivery of complex, high-impact technical projects—from kickoff to go-live and beyond. You will act as the primary customer-facing leader, driving project discussions, managing expectations, and ensuring alignment with business objectives. You will lead and mentor project managers while closely collaborating with engineering, QA, and cross-functional teams to ensure timely delivery. You will run daily scrums, track progress across tools like Jira/Asana, and proactively escalate risks for leadership intervention. You will drive weekly and monthly business reviews, presenting insights, outcomes, and future roadmaps to senior stakeholders. This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility. Sounds interesting?

You have 8+ years of experience in technical project management, with at least 3 years in a senior or team-handling role. You have successfully delivered multiple enterprise-scale, customer-facing implementation projects. You bring strong experience working with cross-functional technical teams in fast-paced environments. You are confident engaging with senior client stakeholders and driving business reviews.