Senior Project Manager

At Kapture CX, we are looking for a Senior Project Manager in our AI Delivery team.Who are we?Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank, and Cathay Pacific.Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.As a Senior Project Manager, you will own large-scale, complex implementation programs for enterprise customers. You will be the driving force behind flawless delivery, strong client relationships, and high-performing teams—turning ambitious CX transformations into reality.Sounds interesting?Here's a more detailed description of what you will do in this role:You will take complete ownership of end-to-end delivery of complex, high-impact technical projects—from kickoff to go-live and beyond.You will act as the primary customer-facing leader, driving project discussions, managing expectations, and ensuring alignment with business objectives.You will lead and mentor project managers while closely collaborating with engineering, QA, and cross-functional teams to ensure timely delivery.You will run daily scrums, track progress across tools like Jira/Asana, and proactively escalate risks for leadership intervention.You will drive weekly and monthly business reviews, presenting insights, outcomes, and future roadmaps to senior stakeholders.This is a Bangalore-based role.We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.What does success look like in this role?You consistently deliver projects on time and at quality, build trusted customer relationships, and create a team culture that thrives on ownership, accountability, and excellence.

You have 8+ years of experience in technical project management, with at least 3 years in a senior or team-handling role.You have successfully delivered multiple enterprise-scale, customer-facing implementation projects.You bring strong experience working with cross-functional technical teams in fast-paced environments.You are confident engaging with senior client stakeholders and driving business reviews.