Senior Technical Account Manager

At Kapture CX, we are looking for a Senior Technical Account Manager in our Customer Success team. As a Senior Technical Account Manager, you become the trusted technical advisor for our clients. You ensure customers successfully onboard, integrate, and scale on Kapture's platform while proactively solving complex technical challenges and driving long-term value. You will lead client onboarding and integrations, working hands-on with APIs, JSON payloads, and tools like Postman and cURL to ensure seamless adoption. You will own technical support and escalations, diagnosing issues using logs, Kafka, Grafana, Sentry, and collaborating closely with engineering and product teams to drive fast resolutions. You will build strong, trusted client relationships by acting as a technical advisor and advocate, translating complex concepts into clear, actionable insights. You will proactively identify optimization opportunities, conduct platform health checks, and recommend technical strategies to help clients maximize ROI. You will document issues, resolutions, and RCAs while sharing feedback and insights to influence product improvements and best practices. This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

You have strong hands-on experience with API integrations and system troubleshooting. You are comfortable working directly with enterprise clients and managing multiple priorities. You can collaborate effectively with engineering, product, sales, and support teams. You enjoy solving complex technical problems in fast-paced environments.