Software Engineer- Gen AI

Company Overview-

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

About the Role We are looking for a Software Engineer passionate about Generative AI to join our team. You will work on building intelligent, production-grade applications using cutting-edge models like GPT, LLaMA, Claude, or open-source alternatives. This is a hybrid role that combines software engineering best practices with deep interest in AI/ML, especially LLM-based applications such as RAG, chatbots, agentic systems, and prompt engineering. You'll work alongside product managers, ML researchers, and engineers to deliver robust, scalable solutions with real-world impact.

Key Responsibilities Build, deploy, and maintain LLM-powered applications using APIs or open-source models. Implement and optimize RAG (Retrieval-Augmented Generation) pipelines. Integrate and experiment with LangChain, LlamaIndex, and agentic frameworks. Write production-grade code and deploy services in cloud environments (AWS, GCP, Azure). Collaborate cross-functionally with design, ML, and backend teams. Stay up to date with latest in GenAI: open models, prompting strategies, fine-tuning, etc.

Required Skills Qualifications 2–4 years of experience in software development, preferably in Python or JavaScript/TypeScript. Solid understanding of data structures, algorithms, and system design. Experience building and deploying REST APIs or microservices. Familiarity with GenAI concepts – LLMs, transformers, vector embeddings. Hands-on experience with one or more: LangChain / LlamaIndex OpenAI / Cohere / Anthropic / HuggingFace models Pinecone / Weaviate / FAISS / Qdrant (vector DBs)

Nice-to-Have (Bonus Skills) Experience working on chatbots, document QA, or agentic workflows. Exposure to ML model fine-tuning or prompt optimization. Familiarity with Docker, Kubernetes, or CI/CD pipelines. Contributions to open-source GenAI projects.

What You'll Get Work on real-world, AI-first products from scratch. Exposure to state-of-the-art LLM tools and platforms. Learn from a collaborative, hands-on engineering + ML team. Fast-paced environment with full ownership and impact.

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