Technical Product Manager

At Kapture CX, we are looking for a Technical Product Manager in our Customer experience Management Team. **Who are we?**Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

**What is this role all about?**We are seeking a Delivery Product Manager to support end-to-end execution of AI deliveryprojects. This role acts as the link between the client, delivery, and productteams—responsible for ensuring smooth implementation, issue resolution, and alignmentwith the overall AI product ecosystem.

Sounds interesting?****Here's a more detailed description of what you will do in this role:• Review project plans to identify any gaps in deliverables, timelines, or dependencies.• Provide solution recommendations for custom client requirements or new use cases.• Participate in client discussions as a product expert, ensuring clarity on capabilities andsolution design.• Collaborate with backend and tech teams to troubleshoot and resolve project-relatedtechnical issues.• Work with other product teams to align deliverables with the broader AI deliveryroadmap.• Track and report progress across ongoing engagements and escalate risks proactively.• Document product feedback and insights from delivery to help prioritize futureenhancements.

• 3–5 years of experience in product delivery, product management, or project coordination roles, preferably within a SaaS or AI-led environment.
• Strong functional understanding of enterprise SaaS products, API integrations, and dataflows.
• Excellent communication and problem-solving skills; comfortable interacting with both clients and technical teams.
• Ability to organize, prioritize, and execute multiple projects simultaneously.
• Experience working with cross-functional teams in dynamic, evolving environments.
• Technical Understanding: Good understanding of APIs, system integrations, databases, and basic coding concepts. Ability to work closely with development teams, understand technical requirements, and support solution delivery.