Artwork Coordinator

Onsite Customer Engagement 

·       Act as our representative at various customer locations in Mumbai. 

·       Support day-to-day workflow queries and ensure smooth usage of the application. 

 

Training & Onboarding 

·       Train new users at customer sites on product features and workflows. 

·       Re-train existing users when they change roles or new team members are added. 

·       Conduct structured onboarding sessions to ensure all users follow standardised processes. 

 

Improve Product Adoption & Stickiness 

·       Monitor user activity and help customers use the platform effectively. 

·       Identify gaps in understanding and provide timely guidance. 

·       Share product feedback and customer insights with the internal team. 

 

Multi Customer Support 

·       Handle multiple customer accounts (not just one organization). 

·       Maintain a training calendar and visit schedule for different customers across Mumbai. 

·       Maintain training records, customer usage reports, and issue logs. 

·       Escalate complex issues to the internal support or product team. 

Requirements

• Willing to work as a customer facing consultant in an onsite role
• Comfortable supporting customers with day-to-day artwork and workflow activities
• Available for a 6‑month consulting engagement, with the possibility of extension with a one month notice period
• Available to work Monday to Friday and open to working on weekends when required
• Able to commit to 9 hours per day as part of the standard engagement
• Willing to use their own laptop under a Bring Your Own Device (BYOD) arrangement
• Has 0–3 years of experience, suitable for freshers or early career professionals
• Comfortable with a monthly invoicing model
• Willing to travel across multiple customer locations within Mumbai

Benefits

• Opportunity to work closely with leading brands and customer teams
• Hands‑on exposure to artwork management, packaging workflows, and digital transformation initiatives
• Flexible consultant engagement with real-world customer interaction
• Reimbursement of travel, local conveyance, and food expenses as per company policy
• Eligibility for an approved weekend allowance when weekend work is required