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Customer Relationship Management
KCP Gauging Technology Pvt Ltd
Aurangabad
Full-Time
2-4 years experience
Description
- Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
- Monitor, track, and report sales pipeline and customer lifecycle stages.
- Set up automated workflows, reminders, and task assignments using the CRM.
- Coordinate between sales, marketing, and service teams to ensure smooth customer journeys.
- Provide data-driven insights for retention campaigns and customer engagement strategies.
- Assist in CRM training and onboarding for new team members.
- Ensure high CRM hygiene standards and consistency across all touchpoints.
- Monitor CRM adoption and drive continuous improvement in system usage.
- Give customer order updates after the order confirmation to the dispatch and payment collection.
Eligibility Criteria
- Should be able to identify bottlenecks in customer flow and suggest solutions.
- Willingness to learn and adapt to new digital tools as required.
- Ability to work independently under minimal supervision.
About KCP Gauging Technology Pvt Ltd
KCP Gauging Technology Pvt Ltd is an Indian manufacturer of precision gauges and metrology solutions with 26+ years of experience.