Process Coordinator

1. Order Tracking and Monitoring

• Ensure all orders are tracked accurately from order confirmation to delivery.
• Monitor the status and movement of each job in the production process.
• Maintain up-to-date records of job timelines and progress.
• Monitor the accuracy of the task performed using spot audits every day.

2. Timeliness and Follow-Up

• Identify and track pending jobs and their time delays.
• Remind and follow up with doers for delayed jobs.
• Ensure timely resolution of support tickets in coordination with problem solvers.
• Use O2D, PMS, dashboards for tracking. In case systems are down, perform manual tracking.

3. System Monitoring and Compliance

• Regularly monitor FMS, Checklists, PMS, Purchase FMS, and IMS for compliance and updates.
• Ensure full kitting processes are followed with the help of DEO.
• Audit systems to ensure accuracy and completeness of data.

4. Bottleneck Identification and Resolution

• Identify bottlenecks in the production process and communicate them to management.
• Follow up on identified issues to ensure they are resolved promptly.
• Maintain support tickets and coordinate resolution efforts.

5. Target vs. Actual Production Tracking

• Track the 12-week plan and the daily output.
• Present the challenges to MD in real time (on the same day).

6. Communication and Coordination

• Act as a communication bridge between sales and production departments.
• Provide status updates and delivery dates to CRMs and other stakeholders.
• Ensure that all relevant parties are informed of job statuses and any issues.

7. Support Ticket Management

• Maintain and monitor the support ticket system.
• Ensure timely and effective resolution of issues raised through support tickets.

Coordinate with relevant problem solvers to resolve problems efficiently.

• Ensure all orders are tracked accurately from order confirmation to delivery.
• Monitor the status and movement of each job in the production process.
• Maintain up-to-date records of job timelines and progress.
• Monitor the accuracy of the task performed using spot audits every day.
• Identify and track pending jobs and their time delays.
• Remind and follow up with doers for delayed jobs.
• Ensure timely resolution of support tickets in coordination with problem solvers.
• Use O2D, PMS, dashboards for tracking. In case systems are down, perform manual tracking.
• Regularly monitor FMS, Checklists, PMS, Purchase FMS, and IMS for compliance and updates.
• Ensure full kitting processes are followed with the help of DEO.
• Audit systems to ensure accuracy and completeness of data.
• Identify bottlenecks in the production process and communicate them to management.
• Follow up on identified issues to ensure they are resolved promptly.
• Maintain support tickets and coordinate resolution efforts.
• Track the 12-week plan and the daily output.
• Present the challenges to MD in real time (on the same day).
• Act as a communication bridge between sales and production departments.
• Provide status updates and delivery dates to CRMs and other stakeholders.
• Ensure that all relevant parties are informed of job statuses and any issues.
• Maintain and monitor the support ticket system.
• Ensure timely and effective resolution of issues raised through support tickets.
• Coordinate with relevant problem solvers to resolve problems efficiently.
• Analyse data and trends to identify areas for improvement.
• Collaborate with cross-functional teams to drive results.
• Maintain a strong understanding of the company's products and services.
• Adapt to changing priorities and deadlines.
• Work independently and as part of a team.
• Demonstrate a commitment to continuous learning and development.