Assistant Resort Manager (Operation Manager)

Job Title: Assistant Resort Manager

Job Summary:
The Assistant Resort Manager is responsible for overseeing the daily operations across multiple resort departments, ensuring high standards of guest service, cleanliness, maintenance, and staff performance. This role involves managing the food & beverage department, housekeeping, and maintenance operations, ensuring the resort delivers exceptional guest experiences, operational efficiency, and meets financial targets.

Key Responsibilities:

1. Guest Experience:

• Ensure a smooth check-in and check-out process, ensuring guest satisfaction.
• Ensure that guest rooms are clean, well-maintained, and ready on time.
• Proactively upsell and cross-sell resort amenities and services to maximize revenue and enhance the guest experience.

2. Employee Experience:

• Conduct regular training for all staff to ensure they are equipped with the skills needed for their roles.
• Review employee performance periodically and provide constructive feedback to support continuous improvement.
• Motivate and lead teams, ensuring they are focused on delivering high-quality service and guest satisfaction.

3. Vendor Relations:

• Source, liaise with, and negotiate contracts with vendors to ensure quality goods and services at competitive rates.
• Build and maintain strong relationships with key suppliers to ensure smooth operations and cost-effectiveness.

4. Property Maintenance & Cleanliness:

• Oversee cleanliness and maintenance of all rooms and common areas, ensuring they meet high standards.
• Coordinate with housekeeping and maintenance teams to resolve any guest complaints regarding cleanliness or room utilities (AC, plumbing, lighting, etc.).
• Manage and supervise outdoor areas (e.g., gardens, parking spaces, pathways), ensuring regular maintenance and adherence to schedules.
• Ensure all indoor areas, including the lobby, reception, common washrooms, and dining areas, are well-maintained and clean at all times.

 

5. Inventory & Supply Management:

• Monitor the inventory of cleaning supplies, toiletries, maintenance tools, and equipment, ensuring they are always stocked and replenished on time.
• Collaborate with procurement teams to avoid shortages and ensure smooth operations.

6. Team Leadership & Training:

• Lead, mentor, and guide housekeeping and maintenance teams to achieve high standards of performance and service.
• Facilitate team meetings to address challenges, review performance, and drive improvements.
• Ensure employees are aligned with the resort's goals and operational needs.

Requirements

Skills & Qualifications:

• 1-2 years of experience in hospitality management, with a focus on food & beverage, housekeeping, and maintenance.
• Strong understanding of maintenance protocols and housekeeping operations.
• Proven ability to lead, train, and develop teams to deliver exceptional service.
• Excellent problem-solving skills with the ability to address guest complaints and operational challenges efficiently.
• Attention to detail, with a focus on cleanliness, maintenance, and guest comfort.
• Ability to multitask, prioritize, and work in a dynamic, fast-paced environment.

Education:

• Bachelor's degree in hospitality management, facilities management, or a related field is preferred.

Work Environment:

• Flexibility to work weekends, holidays, and irregular hours, based on operational needs.
• Physical ability to oversee both indoor and outdoor operations, including inspecting maintenance work.

This position is key to ensuring the smooth operation of the resort and delivering a memorable guest experience while maintaining high standards across all departments.

 

Benefits

Free Accommodation

Cafeteria

Performance Based Incentives

Good Salary Package as per Market Standards