Assistant Resort Manager (Operation Manager)

Job Title: Assistant Resort Manager

Job Summary:
The Assistant Resort Manager is responsible for overseeing the daily operations across multiple resort departments, ensuring high standards of guest service, cleanliness, maintenance, and staff performance. This role involves managing the food & beverage department, housekeeping, and maintenance operations, ensuring the resort delivers exceptional guest experiences, operational efficiency, and meets financial targets.

Key Responsibilities:

1. Guest Experience:

• Ensure a smooth check-in and check-out process, ensuring guest satisfaction.
• Ensure that guest rooms are clean, well-maintained, and ready on time.
• Proactively upsell and cross-sell resort amenities and services to maximize revenue and enhance the guest experience.

2. Employee Experience:

• Conduct regular training for all staff to ensure they are equipped with the skills needed for their roles.
• Review employee performance periodically and provide constructive feedback to support continuous improvement.
• Motivate and lead teams, ensuring they are focused on delivering high-quality service and guest satisfaction.

3. Vendor Relations:

• Source, liaise with, and negotiate contracts with vendors to ensure quality goods and services at competitive rates.
• Build and maintain strong relationships with key suppliers to ensure smooth operations and cost-effectiveness.

4. Property Maintenance & Cleanliness:

• Oversee cleanliness and maintenance of all rooms and common areas,
  ensuring they meet high standards.
• Coordinate with housekeeping and maintenance teams to resolve any guest complaints regarding cleanliness or room utilities (AC, plumbing, lighting, etc.).
• Manage and supervise outdoor areas (e.g., gardens, parking spaces,
  pathways), ensuring regular maintenance and adherence to schedules.
• Ensure all indoor areas, including the lobby, reception, common
  washrooms, and dining areas, are well-maintained and clean at all times.

5. Inventory & Supply Management:

• Monitor the inventory of cleaning supplies, toiletries, maintenance
  tools, and equipment, ensuring they are always stocked and replenished on
  time.
• Collaborate with procurement teams to avoid shortages and ensure
  smooth operations.

6. Team Leadership & Training:

• Lead, mentor, and guide housekeeping and maintenance teams to
  achieve high standards of performance and service.
• Facilitate team meetings to address challenges, review performance,
  and drive improvements.
• Ensure employees are aligned with the resort's goals and
  operational needs.

• Ensure a smooth check-in and check-out process, ensuring guest satisfaction.
• Ensure that guest rooms are clean, well-maintained, and ready on time.
• Proactively upsell and cross-sell resort amenities and services to maximize revenue and enhance the guest experience.
• Conduct regular training for all staff to ensure they are equipped with the skills needed for their roles.
• Review employee performance periodically and provide constructive feedback to support continuous improvement.
• Source, liaise with, and negotiate contracts with vendors to ensure quality goods and services at competitive rates.
• Oversee cleanliness and maintenance of all rooms and common areas, ensuring they meet high standards.