Assistant Resort Manager

Job Title: Assistant Resort Manager - Food & Beverage, Front Office, Housekeeping

Location: Keekoo Hospitality, Udaipur, Rajasthan

About Us:

At Keekoo Hospitality, we strive to provide unforgettable experiences for our guests. Nestled in scenic surroundings, our resort offers unparalleled service and amenities. We believe in creating a harmonious environment where both guests and staff feel valued and cared for. Join us in our journey of hospitality excellence.

Key Responsibilities:

1. Hassle-free Check-in & Check-out:

• Streamline check-in and check-out processes to minimize guest wait times.
• Coordinate with front office staff to ensure efficient handling of guest arrivals and departures.

2. Room Readiness & Upsell/Cross-sell:

• Work closely with housekeeping and maintenance teams to ensure rooms are prepared on time and to the highest standards.
• Implement strategies to upsell and cross-sell resort amenities and services to enhance guest experience and revenue.

3. Employee Experience:

• Conduct timely training sessions for food & beverage, front office, housekeeping, and restaurant staff to ensure they are equipped with necessary skills and knowledge.
• Regularly review employee performance and provide constructive feedback to support their growth and development.

4. Vendor Experience:

• Identify suitable vendors for food, beverages, housekeeping supplies, and other essentials required for resort operations.
• Negotiate with vendors to secure the best rates and quality of products, ensuring cost-effectiveness without compromising on standards.

5. Property Experience:

• Manage credit systems and payment schedules with vendors and suppliers to maintain smooth operations.
• Oversee cleanliness and maintenance of guest rooms, property areas, and restaurant facilities, adhering to hygiene and safety standards.

6. Food & Beverage Operations (Including Restaurant and Room Service):

• Supervise food & beverage staff to ensure efficient service delivery and exceptional dining experiences for guests in the restaurant and through room service.
• Collaborate with the culinary team to maintain high-quality food standards and develop seasonal menus.
• Monitor inventory levels and order supplies to meet demand while minimizing waste.
• Ensure compliance with health and safety regulations in food preparation and service areas.

7. Guest Feedback:

• Implement systems to collect guest feedback and reviews, ensuring timely responses and appropriate action plans.
• Analyze guest feedback data to identify areas for improvement and implement strategies to enhance guest satisfaction.

8. Housekeeping Responsibilities:

• Supervise housekeeping staff to ensure cleanliness standards are met or exceeded throughout the resort, including guest rooms, public areas, and back-of-house spaces.
• Implement efficient cleaning procedures and schedules to maintain a pristine environment for guests.
• Coordinate with maintenance teams to address any issues related to room cleanliness or functionality promptly.
• Monitor inventory of cleaning supplies and equipment, ensuring adequate levels for daily operations.
• Conduct regular inspections to ensure compliance with cleanliness and safety standards.

• Streamline check-in and check-out processes
• Coordinate with front office staff
• Work closely with housekeeping and maintenance teams
• Implement strategies to upsell and cross-sell
• Conduct timely training sessions for food & beverage, front office, housekeeping, and restaurant staff
• Regularly review employee performance
• Identify suitable vendors for food, beverages, and supplies
• Negotiate with vendors
• Manage credit systems and payment schedules
• Oversee cleanliness and maintenance
• Supervise food & beverage staff
• Collaborate with the culinary team
• Monitor inventory levels
• Ensure compliance with health and safety regulations
• Implement systems to collect guest feedback
• Analyze guest feedback data
• Supervise housekeeping staff
• Implement efficient cleaning procedures
• Coordinate with maintenance teams
• Monitor inventory of cleaning supplies
• Conduct regular inspections
• 2+ years of experience