Cluster Manager

Job Overview:

As a Cluster Manager, you will be responsible for overseeing multiple properties within our organization.

Key Responsibilities:

1. Customer Experience:

• Ensure exceptional guest experiences at all cluster properties

• Innovate and implement ideas to enhance guest experiences.

• Promptly resolve any guest complaints or issues to maintain high levels of guest satisfaction.

2. Staff Management:

• Develop grooming standards and establish disciplinary procedures for staff.

• Oversee training programs for on-ground staff to enhance performance.

• Support hiring of non-managerial staff.

3. Property Maintenance:

• Customize and implement Keekoo SOPs and systems to ensure each property is spectacular and well-maintained.

4. Housekeeping Oversight:

• Manage and execute the housekeeping roster to maintain cleanliness standards.

5. Vendor Relations:

• Manage relationships with vendors to optimize service and cost-efficiency.

6. Property Operations:

• Work towards Achieving restaurant sales targets.

• Innovate and suggest cost-saving ideas to minimize expenses.

• Monitor and reduce wastage.

• Ensure exceptional guest experiences at all cluster properties
• Innovate and implement ideas to enhance guest experiences
• Promptly resolve any guest complaints or issues to maintain high levels of guest satisfaction
• Develop grooming standards and establish disciplinary procedures for staff
• Oversee training programs for on-ground staff to enhance performance
• Customize and implement Keekoo SOPs and systems to ensure each property is spectacular and well-maintained