Key Account Manager - Karnataka

The Key Account Manager (KAM) will be responsible for driving collections, ensuring renewals, and building strong, long-term relationships with partner schools. This role demands a balance of financial discipline, stakeholder engagement, and relationship management to ensure customer satisfaction and business continuity. Key Responsibilities include: 1. Collections & Renewals: Ensure 100% fee collection within defined timelines. Track invoices, outstanding dues, and payment schedules. Drive proactive renewal discussions 3–4 months before expiry. Work closely with finance for reconciliations and escalations. 2. Stakeholder Engagement & Relationship Management: Engage regularly with School Owners, Principals, SIOs, Teachers, Students, and Parents. Conduct structured business reviews with school management. Support SIOs with training, motivation, and incentive programs. Ensure active participation of students in Ulipsu activities and events. Strengthen parent-school perception by sharing student achievements. 3. Growth & Value Building: Position Ulipsu as a long-term partner through consistent engagement. Identify opportunities for upselling, cross-selling, and referrals. Build renewal champions within schools for smoother decision-making. 4. Reporting & Metrics: Maintain dashboards on collections, renewals, and stakeholder engagement. Report risks, opportunities, and engagement activities on a weekly basis. Track and achieve KPIs: collection efficiency, renewal %, engagement scores, and upsell/referrals.

Bachelor's degree in Business, Management, or related field (MBA preferred). 3–5 years of experience in account management, renewals, collections, or customer success, preferably in EdTech / B2B SaaS / education services. Proven track record of driving renewals and managing key accounts.