Program Coordinator - Bangalore

What you will do

This role is essential to ensure smooth academic execution and on-ground support for our partner schools in the region.

Academic Implementation: ● Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools. ● Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.

School Development: ● Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes. ● Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.

Program Support: ● Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program. ● Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement. ● School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.

Travel and benefits: ● Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution. ● Expected travel duration: 18 days per month. ● Rs. 15,000 monthly travel reimbursement for work-related travel

● Teacher with specialisation in Computer Science ● Strong academic coordination and classroom-handling skills ● Willingness to travel to schools as required ● Ability to support academic implementation, teacher coordination, and program monitoring