Hiring - HCL UnO (Unified Next-Generation Orchestration) Administrator / Engineer

Job Description: HCL UnO (Unified Next-Generation Orchestration) Administrator / Engineer

Position Overview We are seeking an experienced HCL UnO (Unified Next-Generation Orchestration) Administrator/Engineer to design, implement, and support enterprise IT automation, orchestration, and service management workflows. The role involves end-to-end orchestration of IT processes, integrations with third-party platforms, and ensuring efficient automation delivery across hybrid IT environments.

Key Responsibilities Administration Operations • Install, configure, and maintain HCL UnO platform and its modules. • Manage orchestration workflows, integrations, and connectors with ITSM, cloud, and security tools. • Monitor automation jobs and ensure SLA compliance. • Support users in creating and managing automation workflows.

Automation Orchestration • Design and develop end-to-end automation workflows for IT operations and business processes. • Integrate HCL UnO with enterprise tools (ServiceNow, BigFix, HCL Workload Automation, etc.). • Leverage APIs, scripts, and connectors for custom automation solutions.

Security Compliance • Ensure orchestration workflows adhere to security and compliance standards. • Implement role-based access controls and audit logging within UnO. • Support governance and compliance reporting for automated processes.

Performance Troubleshooting • Monitor orchestration infrastructure performance and optimize workflows. • Troubleshoot issues with integrations, jobs, and workflows. • Provide Level 2/3 support for orchestration-related incidents.

Collaboration • Work closely with ITSM, DevOps, Security, and Infrastructure teams for automation use cases. • Participate in change management and release management processes for automation rollouts.

Required Skills Experience • Hands-on experience with HCL UnO platform and related orchestration/automation tools. • Strong knowledge of IT process automation, orchestration workflows, and ITSM integrations. • Proficiency in scripting languages (PowerShell, Python, Shell, REST APIs). • Experience with ITSM platforms (ServiceNow, Remedy, Jira Service Management). • Familiarity with endpoint management, workload automation, and DevOps pipelines. • Knowledge of cloud automation (AWS, Azure, GCP).

Preferred Qualifications • Certification in HCL UnO or equivalent orchestration/automation platforms. • Experience integrating UnO with HCL BigFix, HCL Workload Automation, and third-party security tools. • Knowledge of ITIL processes for service, change, and incident management. • Strong communication and collaboration skills for working with cross-functional teams.

Job Title Variants • HCL UnO Administrator • HCL UnO Engineer • IT Orchestration Automation Specialist (UnO) • UnO Platform Operations Engineer

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