Business Analyst

We're hiring a Business Analyst (BA) to partner with Business, Sales, Risk, and Operations teams to scale our LAS/LAMF/insurance-backed lending. You'll translate business needs into clear requirements, build/own dashboards and MIS, streamline processes, and work closely with Engineering on data and API-led automations. Comfort with SQL, APIs, Excel, and basic Python is essential. Partner with Sales & OpsMap and optimize the lead → disbursal funnel; drive TAT reduction and first-time-right (FTR). Own lead routing logic, SLA adherence, and capacity planning for on-ground/inside sales. Define and monitor drop-offs at each stage (KYC, pledge/lien, credit, disbursal). Analytics, MIS & DashboardsWrite SQL to build recurring MIS, cohorts, and portfolio/risk dashboards (e.g., approvals, STP %, bounce/NACH success, vintage). Automate recurring reports in Excel/Python; maintain single source of truth across CRM & LOS/LMS. Run A/B tests on campaigns and journeys; quantify impact. Convert business needs into BRDs/FRDs, user stories, and acceptance criteria. Conduct UAT, write test cases, and sign-off for releases impacting Sales/Ops/Risk. Document SOPs for journeys: MF lien/pledge, share pledge (NSDL/CDSL flows), insurance assignment, KYC & re-KYC, disbursal, eNACH/eSign. Data & API CollaborationWork with Engineering to integrate/validate REST APIs (CRM, LOS/LMS, bureaus, eKYC, payment gateways, RTA/DP partners). Use Postman/Swagger to verify payloads, schemas, and error handling; raise defects with clear logs. Controls, Compliance & ReconciliationsEnsure processes align with NBFC/RBI guidelines and internal audit requirements. Set up maker–checker controls, audit trails, and daily reconciliations (collections, payouts, fees, lien/pledge status). Track exceptions and drive permanent fixes (RCAs, CAPAs). Vendor & Stakeholder ManagementCoordinate with RTAs/DPs, bureaus, CKYC/eKYC providers, payment/NACH partners, and insurance counterparties. Drive adoption of new features and SOP changes across Sales/Ops with crisp training and release notes.

2–6 years' experience as Business Analyst / Ops Analyst in NBFC/Fintech/BFSI (secured lending preferred). Bachelor's degree in Engineering, Statistics, Economics, Finance, or equivalent experience. Prior NBFC/Fintech experience strongly preferred.