L1 Support Engineer

The L1 Support Engineer will be responsible for analyzing and diagnosing technical issues in e-commerce applications, identifying root causes of issues, developing and implementing hotfixes, proposing and implementing optimizations, maintaining constant communication with technical and non-technical teams, participating in ticket and incident management using Jira, and collaborating in an agile environment with a focus on continuous improvement.

We are seeking an L1 Support Engineer with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution. Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.