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Grievance Officer - Mumbai (Goregaon East - HO)
Kotak Life Insurance
Mumbai, Hinganghāt
Full-Time
2-5 Years experience
Description
Role: Grievance Officer Job Title: Assistant Manager / Deputy Manager Experience: 2 years + Education: Graduate / Post Graduate Work Location: Goregaon (East), Mumbai Managing customer grievances received from all touchpoints and strict adherence to the Regulatory & Internal TATs Ensuring adherence to quality parameters laid for grievance handling Data Reconciliation Risk and Compliance management Managing Senior Management Escalations Managing Social Media Escalation Managing Banking Partners and Internal Stakeholders End to End management of Grievance function as a whole
Eligibility Criteria
- Experience: 2+ years
- Seniority: Entry Level
- Education: Bachelor's degree required
- Languages: English
About Kotak Life Insurance
organization