Kotak Agency - ORO - Assistant Manager - L1 - Mumbai 3 (Andheri Chintamani Plaza)

JOB DESCRIPTION POSITION Title PA – Specialist DESIGNATION Deputy Manager / Manager POSITION GRADE L2 DEPARTMENT APC – ORO REPORTING POSITION Ashmita Sharma WORK LOCATION HO OBJECTIVE OF THE ROLE Premier Agency - Specialist – Virtual Help Desk KEY RESPONSIBILITIES ü Receive Queries via Email and Phone Call from various Premier Agency Stake holders (Leader, Managers and Premier Agency Advisors) ü Identify the Gaps and get the resolution within 24 Hours and revert back ü As applicable coordinating with various department and get closures on Queries. ü PA specialist will also manage and handle all queries related to Pay-Outs and Promotion. ü Must be good in making MIS and Analyse the Data ü Work on various Projects given by Premier Agency Head ü Knowledge of making Presentation and Excel Reports. ü Tracking the Queries and ensure the Resolution is given within Timelines. ü Ensuring adherence of the TAT given for each Query or Project ü Willingness to work on Alternate Saturday as applicable basis the Project requirement of the Sales Team. INTERACTIONS Internal Relations: External Relations: REQUIRED QUALIFICATION AND SKILLS Qualification: Graduate , MBA will be an added advantage. Certifications (If any): MBA, Advance Excel (Optional) Work experience in years: Minimum 2 Years preferably in Customer Relation Profiles from BFSI, Real Estate or any other Service Oriented Industry Key competencies: · Smart Communicator well versed with English (Written and Spoken fluency is a must) and Hindi (Spoken) · Well versed with Advance Excel, Analytical and Power Point skills · Interpersonal skills and Go-getter – job involves coordinating with various Stake Holders. · Multi-tasking ability to Interact with all kind Stake Holders

• Experience: 2+ years
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English, Hindi