Voice Inbound - Deputy Manager - L2 - Mumbai (Intellion Sqaure - HO)

Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc

·       Identify customer needs and service accordingly

·       Update our internal database with information about technical issues and useful discussions with customers

·       Co-ordination with other internal teams/departments to provide customer resolution to their query or request

·       Inform customers about new features and functionalities and Promote digital channels of service

·       Timely Follow up with customers to ensure their queries and technical issues are resolved

·       Maintain customer centricity at the core of all transactions

Support a positive work place environment adhering to organizational policies

• Experience: 2+ years
• Seniority: Mid Level
• Languages: English