Tech Ops Engineering II-SUPPORT SERVICES-CTO - In House Engineering

Domain Experience (Good to Have)

Investments / Wealth platforms: Mutual Funds, Demat, and Wealth Portfolio Reporting
Understanding of financial transactions and reconciliation

Responsibilities

1. Incident & Problem Management:

   • Lead resolution of P1/P2 incidents with end-to-end ownership
   • Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
   • Drive MTTR reduction and eliminate repeat incidents
   • Manage major incident calls and stakeholder communication

2. Application Stability & Monitoring:

   • Ensure 99.9%+ uptime of critical investment applications
   • Proactively monitor applications using tools like AppDynamics, Grafana
   • Identify and mitigate risks before production impact

3. Technical Leadership:

   • Lead and mentor L1/L2 support teams (total team size 5-8 people)
   • Define SOPs, runbooks, and support processes
   • Improve overall support efficiency and maturity

4. Change & Release Management:

   • Review and validate production deployments
   • Coordinate with Dev/QA teams for smooth releases
   • Ensure zero-impact deployments and rollback readiness

5. Automation & Optimization:

   • Drive automation using Shell / PowerShell / Python
   • Reduce manual intervention and improve reliability
   • Implement SRE practices (alert tuning, self-healing)

6. Stakeholder Management:

   • Act as SPOC for business, vendors, and leadership
   • Provide clear and timely communication during incidents
   • Ensure SLA adherence and governance

Required Skills

1. Technical:

   • Strong troubleshooting skills in application support environments
   • SQL (Oracle / MS SQL )
   • Linux/Unix systems/.Net/Java/IIS/Windows
   • Monitoring tools: ELK / Grafana
   • APIs, batch processing, integrations

2. Process Knowledge:

   • ITIL (Incident, Problem, Change Management)
   • DevOps / SRE practices

3. Tools:

   • ServiceNow
   • CI/CD basics (preferably Azure Dev Ops)
   • Cloud exposure (AWS preferred)

Qualifications

Any Science Graduate