K
VRM - Cash
Kotak Mahindra Bank
New Delhi
Full-Time
0-3 Years experience
Description
| Job Role: |
| • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. |
| Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. |
| • This skill will also do sales with assigned customer based mapped to them. |
| • Measure of outcomes – NPS, Service Level, Service Quality and Sales. |
| • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. |
| • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. |
| • Complete the logs specified by the process (End-of-day target). |
| • Adherence to Information Security norms & quality process norms. |
| • To be aware of and comply with any updates about the process. |
| • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. |
| Job Requirements: |
| • Should be a least graduate. |
| • No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. |
| • Should not have employment gap for more than a month. |
| • Should have at least completed a year in current org. |
| • Better soft skills – conversational skills and English versant scores 7+. |
| • Flexible to work on rotational week offs. |
About Kotak Mahindra Bank
Banking and financial services.