Customer Services - Unit Manager - Training

Job Role – Training Manager Team Handling Must 1. Responsible for designing and implementing training programs that enhance employee's skill and knowledge in Kotak Securities. 2. Assess training needs, develop curriculum and ensure that learning objectives align with the business goal. 3. Oversee training delivery, evaluate effectiveness and make adjustment to optimize learning outcomes for the in-house team and various outsourced business partners. 4. Developing and delivering programs through classroom instruction, online courses, and other learning methods for Inhouse and partners. 5. Evaluating Training Effectiveness for entire customer service functions – Inhouse and partner location. Requirements & Skills 1. Securities background 2. NISM 7 / 8 certified preferred but not mandatory 3. Proven work experience as a Training Manager 4. Track record in designing and executing successful training programs 5. Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc 6. Excellent communication and leadership skills 7. Ability to plan, multi-task and manage time effectively 8. Strong writing and record keeping ability for reports and training manuals 9. Planning and Organizational Skills

• Seniority: Mid Level
• Languages: English