K
Team Member - Escalation
Kotak Securities
Hinganghāt
Full-Time
0-3 Years experience
Description
Working towards resolution of customer concerns and closing loop with customers Attending to cases from USK Desk / MD's Desk / Other Senior Management of the Organization Liaise with Department / Division Heads and be a customer advocate in resolving the cases Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us
Eligibility Criteria
- Seniority: Mid Level
- Education: Bachelor's degree required
- Languages: English
About Kotak Securities
subsidiary of Kotak Mahindra Bank