K
Team Member - Voice
Kotak Securities
Hinganghāt
Full-Time
0-3 Years experience
Description
- Good understanding of Customer Service and BPO Operations processes · Fundamental understanding of Reports and Statements related to Investment and Trading in Equity and Derivatives · Act as a SPOC/Bridge between Customer service and other department to resolve client's concerns · Supervising, guiding and motivating a team of Customer Service Executives · To provide optimum service experience to the customers in a consistent manner through timely resolution of issues. · Ensure regular training of the team to meet service requirements consistently in an effective manner. · Adherence to service & quality benchmarks, to provide world class service experience for customers · Strict adherence to process Turn Around times and also adhere to commitments made to the client. · Work closely with the employee to provide periodic feedback and coach them · Meeting Process SLA and ensuring team member and process KRA's are achieved · Work towards reduction of complaints · Improvement of of NPS for process · Identification of process gaps and fixed from root
Eligibility Criteria
- Seniority: Mid Level
- Languages: English
About Kotak Securities
subsidiary of Kotak Mahindra Bank