Associate Consultant - Digital Gateway Canada

• Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA). · Monitor ticket queues and prioritize based on urgency and impact. · Follow standard operating procedures (SOPs) for resolution. · Escalate issues when necessary to Level 2/3 teams. · •Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness. · Respond to user queries via email, chat, or ticketing systems. · Perform initial diagnosis and provide solutions or workarounds. · Maintain shift handover logs and ensure continuity. · Collaborate with infrastructure, application, and business teams. · Track progress of escalated issues and ensure closure. · Document resolutions and share knowledge across teams Understanding of Excel, word and powerpoint

• Willing to work hard, enthusiastic and self-motivated. · Strong analytical and advisory skills. · Good communication and interpersonal skills. · Able to work in fast moving and demanding environment. · Strong commitment, multi-tasking and team player. · Excellent oral and written communication skills in English (including strong presentation skills). · Excellent project management, analytical, interpersonal, oral and written communication skills. · Strong leadership and training skills. · Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude. · Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines · Dedicated to superior client service · Strong organizational skill and attention to detail. · Ability to thrive in a dynamic team environment

Educational qualifications · Minimum Degree from reputable universities with excellent academic result, majoring in Accounting or Finance • Work experience • Minimum 1 to 33years of professional experience, preferably in a Big 4 consulting firm.

• Experience: 1+ year
• Seniority: Entry Level
• Languages: English