Desktop engineer L2 (Demo)

• Serve

as the first point of contact for IT support requests via phone, email,

and ticketing system (e.g., ServiceNow, Jira, Freshservice).

• Diagnose

and resolve incidents related toWindows/macOS, Microsoft Office

365, Teams, Outlook, and other business applications.

• Troubleshoot

basic hardware issues (Laptops, Desktops, Printers, Scanners, and

Peripherals).

• Provide

remote support using tools like TeamViewer, AnyDesk, or RDP.

Requirements

• Troubleshoot

basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).

• Assist

in patching network ports and cable management at user desks.

• Support

video conferencing equipment (Zoom Rooms, Microsoft Teams Rooms) for

meetings.