Product Support Specialist

Roles and Responsibilities:

​

• Gain knowledge of People Security Management and learn Threatcop's products (TSAT, TLMS, TDMARC, and TPIR).
• Provide live product training to clients, showcasing key features, usage benefits, and security functionalities.
• Serve as the primary point of contact for customer inquiries, delivering quick and effective solutions to product usage questions and technical issues.
• Guide clients through product setup, usage, and troubleshooting to ensure smooth and effective adoption.
• Manage DNS configurations, monitor domain health, and analyze DMARC reports.
• Conduct client onboarding sessions, educating users on leveraging Threatcop's AI-driven platform for real-world threat simulation, reporting, and incident response.
• Collect customer feedback on product performance and suggest improvements to the team to enhance usability and functionality.

Requirements

Key Skills and Qualifications:

• Bachelor's degree in Computer Science, IT, Cybersecurity, Engineering, or a related field.
• **2+ years of experience in Technical product support, preferably for cybersecurity, SaaS, or enterprise software solutions.**​
• Basic understanding of networking fundamentals, DNS, firewalls, and email infrastructure.
• Familiarity with support ticketing systems and remote troubleshooting tools.
• Soft Skills: Communication, Time Management, Problem-Solving, Leadership, Multitasking, Attention to Detail.
• Must have hands-on experience working with AI tools such as Claude and NotebookLM.

Benefits

Why You'll Enjoy Working at Threatcop:

1. Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas.
2. We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future).
3. We are an equal opportunity employer, where everyone has a fair chance.

​

About Us: 

Threatcop Inc. is a leading People Security Management(PSM) company and a sister concern of Kratikal.

Threatcop helps organizations reduce the impacts of cyber threats by strengthening the cybersecurity posture of employees. With a focus on reducing social engineering and email-based attacks, we transform employees from the weakest link to the strongest line of defense.

Serving over 250+ large enterprises and 600+ SMEs across 30+ countries, Threatcop assists clients in sectors such as E-commerce, Finance, BFSI, Healthcare, Manufacturing, and Telecom with clients like Axis Bank, Gail India, ONGC, MaxLife Insurance, Daman Insurance, UNICOIL, NPCI, Tata Consumer Products and many others. We are a USA-based company, headquartered in Noida with offices in Mumbai, Pune, Bangalore, Chennai, Dubai, and Riyadh. 

We use the A-A-P-E (Assess, Aware, Protect, Empower) framework to deliver effective products such as TSAT, TLMS, TDMARC, and TPIR to tackle evolving cyber threats. By focusing on preventing human error, our People Security Management (PSM) approach empowers organizations to foster a culture of cybersecurity awareness to tackle modern cyber threats.

For more details, visit us at: www.threatcop.com

​