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Assistant Store Manager-SARATH CITY MALL-HYD
Kushal's Fashion Jewellery
Hyderābād
Full-Time
0-3 Years experience
Description
| Job Title | : | Assistant Store Manager |
| Department | : | Retail Stores |
| Reports To | : | Store Manager |
| Role Summary | : | The Assistant Store Manager supports the Store Manager by achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration. |
| Key Responsibilities | : | Customer Focus * Assist in fostering a customer-centric culture by ensuring exceptional customer service. * Exhibit emotional intelligence to build trust and rapport with customers. * Handling escalated customer queries, concerns, and feedback with professionalism and empathy. * Monitor adherence to company policies and guidelines by all team members. Sales Mastery * Contribute to driving the store sales targets, including category-wise goals. * Assist in leveraging data insights to optimize inventory and identify growth opportunities. * Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays. Leadership Excellence * Support the Store Manager in motivating the team to achieve high performance through coaching and recognition. * Assist with resolving team conflicts and fostering a collaborative work environment. * Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback. * Assist in employee schedules, provide feedback on performance reviews. Change Management * Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team. * Promote flexibility and enthusiasm for adopting new processes and technologies. Decision-Making * Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency. * Assist in analysing store performance metrics and implementing improvements. Store Operations Excellence * Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing. * Supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention. * Ensure the store maintains compliance with company standards through regular checks and audits. * Handle administrative tasks such as preparing reports and assisting with scheduling. |
| Candidate Requirement | : | * HSC with 5+ years of Experience / Bachelors Degree with 3+ years of experience, specifically in fashion retail industry , must be at a Team Leader/Team handling role for min 6 months .HSC qualification with 5+ years of experience in Fashion Retail * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail POS systems. * Exceptional customer service skills, including active listening, problem-solving, and the ability to build strong customer relationships. * Proven ability to drive sales, meet targets. * Ability to motivate, guide, and develop a team. * Excellent communication, interpersonal, and conflict resolution skills. * Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. |
About Kushal's Fashion Jewellery
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