K
Senior Style Associate - Malleshwaram - Bangalore
Kushal's Fashion Jewellery
Takoradi
Full-Time
0-3 Years experience
Description
| Job Title | : | Senior Style Associate |
| Department | : | Retail Stores |
| Reports To | : | Store Manager |
| Role Summary | : | The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability. |
| Key Responsibilities | : | Customer Focus * Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions. * Address issues professionally and ensure customer needs are met. * Gather customer feedback to improve products and services while addressing any concerns promptly. Sales Mastery * Responsible for achieving store sales targets. * Drive solution-based sales by understanding customer needs and offering relevant products and services. * Focus on selling higher-value products to increase the average transaction value. * Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets. * Demonstrate negotiation and objection-handling to convert prospects into loyal customers. Flexibility and Change Management * Adapt to changing customer needs and share product and customer insight with the team. * Demonstrate problem-solving skills to address challenges and manage resistance effectively. * Show learning agility by quickly adopting new processes or strategies to improve sales and service. Decision-Making * Utilize analytical thinking to make sound operational decisions. * Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning. Store Operations Excellence * Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies. * Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover. * Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency. * Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks. Leadership Excellence * Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions. * Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team. * Assist in training and mentoring new and existing team members to improve their understanding of products and services. |
| Candidate Requirement | : | * Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail. * Must be above 20 years of age and below 35 years of age. * Basic computer skills and microsoft office * Proven track record of exceeding sales targets consistently * Experience in providing exceptional customer service and building strong customer relationships * Experience in mentoring team members * Experience in handling cash transactions and inventory management * Proficient in POS systems and other relevant retail technologies * Knowledge of visual merchandising principles * Positive and enthusiastic attitude * Excellent presentation and grooming standards * Flexibility and adaptability to work varied shifts |
About Kushal's Fashion Jewellery
-