Customer Support Executive

Role - Customer Support Executive

Location: Bangalore

No. Of Openings: 10

Experience: 1-3 Years

Description:

Customer support Executive provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

• Responsible for the Installation, Training & Maintenance of our software & BI Applications at the clients place.
• To manage and handle all customers calls assigned with request for information queries and complaints for the existing clients.
• Responsible for troubleshooting of customer queries.
• Developing and building relationship with the customers.
• Giving feedback to the development of documents and recording and monitoring of complaints.
• Seeing through the complaints to the completion stage.
• Good communication skills
• Follow communication procedures, guidelines and policies
• Articulate business problem in to technical document to be shared with product development team

Requirements

Mandatory Experience \ Technical skills:

• Should be a graduate \ Diploma holder with prior experience in the customer care division.
• An in-depth understanding and experience of the operation of the customer care department.
• Excellent communication and interpersonal skills both verbal and written which is required which is required while dealing with the customers in a professional way.
• Basic knowledge of Microsoft Office & Comprehensive knowledge of Ms Excel.
• Ability to think creatively and should have problem solving attitude.
• Analytical, organized and highly motivated.
• Should have a pleasing personality.
• Willing to work extra time if the situation demands.
• Willingness to learn the new tools & Skills as per the need to accomplish the Job.