Professional Services Lead

As a Professional Services Lead, you will be an integral part of the team that develops and implements LeaseAccelerator solutions supporting our growing business. As a focused Professional Services Lead within the LeaseController team, you will play a critical role in supporting requirements gatherings, project management, coordinating with developers and other client and business stakeholders, and be the face to the client while adhering to LeaseAccelerator's values.

Responsibilities:

• Assist our team with execution of client engagements from not only a technical perspective but also from engagement management perspective.

• Become a subject matter expert in various LeaseAccelerator offerings.

• Oversee the end-to-end delivery of professional services projects, including project scoping, planning, execution, and post-implementation support.

• Ensure successful onboarding of clients onto the lease lifecycle SaaS solutions, meeting project timelines and exceeding client expectations.

• Establish and maintain strong client relationships, serving as the primary point of contact for professional services-related matters.

• Collaborate with cross-functional teams, including software development, client success, and finance, to ensure seamless client experiences.

• Stay up-to-date with industry trends and best practices in lease management and SaaS solutions.

• Produce and manage relevant reporting and dashboards to communicate the progress to multiple areas and levels within team and the client.

• Drive business insights for leadership, leveraging data, and analysis from firm systems while identifying trends, patterns, and focus areas.

• Assist with driving the vision, roadmap, and requirements for LeaseAccelerator offerings.

• Define, draft, and validate business and functional requirements and related acceptance criteria.

• Conduct user acceptance testing to ensure solutions are defect-free and achieve design requirements.

• Provide advanced technical or business support for issues, as escalated by the LeaseController team.

• Assist with the accuracy and ongoing maintenance of data quality.

• Assist with presentations of LeaseController to promote usage and understanding of capabilities.

• Assist with development of training, communications, best practices and FAQs.

• Coordinate and contribute to team projects to promote a growth culture.

Required Qualifications:

• 4+ years of experience in business analysis, requirements gathering and project management in software-based solutions.
• 3+ years of proficiency in SQL (read and write SQL queries).
• Experience supporting professional services around a SaaS solution.
• Exceptional project management skills with a track record of delivering complex projects on time and within budget.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.

Preferred:

• Proficiency with Microsoft Office applications and Incident Management/AGILE applications.
• Superior organizational skills and attention to detail.
• Ability to adapt to a fast-paced, dynamic environment.
• Strategic thinker with a results-oriented mindset.
• Team player that works well in collaborative and matrix management situations.
• Highly organized and detail oriented.
• Excellent verbal and written communication skills.
• Ability to get up-to-speed quickly, work independently and demonstrate solid decision-making skills.
• Be able to collaborate effectively with a multidisciplinary team including audit practitioners, audit leadership, developers and testers.