Customer Success - Implementation Specialist

About Leegality:

Leegality works with large Indian businesses to digitally transform critical compliance processes in a fast, easy and secure way.

We have multiple products across 2 categories:

Document Infrastructure:

Products that help businesses build paperless processes at scale:

1. Document Execution Workflow: A unified platform for businesses to digitally execute (eSign, eStamp, Template Pre-fill, Document Fraud Prevention etc.) agreements, forms and other documents in a compliant way. Currently in use by 2000+ Indian businesses from giants like HDFC and SBI Cards to high-growth disruptors like goDigit and Cars24.
2. Contract Management: An AI-powered platform for businesses to quickly review, negotiate and take action on contracts
3. Signstation: A simple platform for businesses to digitally sign simple documents like invoices, policies and letters in a cost effective manner

Consent Infrastructure:

1. Consentin: An end-to-end DPDP and Privacy compliance platform for Indian businesses
2. Consentin Lens: A data discovery platform for businesses to identify the personal data they collect and store.

If you're interested in building mission critical software that operates at population scale (75 million + Indians have signed at least one document through Leegality) then join Leegality.

Curious about our impact? Explore our customer success stories: leegality.com/case-studies

Our Culture

At Leegality, trust, ownership, transparency, and having fun while doing meaningful work are core to how we operate — not just values on paper. Our team rated us an incredible 97 eNPS for FY 2023–24 — the highest among 175+ startups surveyed.

We focus deeply on helping our people grow and stay motivated. Some of the perks you'll enjoy:

• Flexible working hours
• Hybrid work setup
• Bi-annual performance appraisals
• A culture that rewards initiative, curiosity, and impact

If you're looking for a place where you can make a real difference while working with smart, driven, and genuinely nice people, welcome to Leegality.

Location: GGN/MUM/BGL(Hybrid)

Responsibilities:

• Act as a techno-functional subject matter expert to map the client's document journeys to a digital workflow, ensuring a seamless setup of Leegality's Document Infrastructure.
• Own the technical onboarding process for clients, managing timelines and drive go-live with the shortest possible Time-to-Value (TTV).
• Engage with clients to identify usage gaps and recommend best practices or advanced features to increase product adoption and stickiness.
• Use data and proactively identify risks and provide recommendations to ensure long-term success.
• Serve as the "Voice of the Customer" by collaborating with Product and Engineering teams to share feedback and influence the roadmap based on implementation hurdles.
• Train client stakeholders to use the platform independently while maintaining the relationship to support future renewals and account growth.

 

Requirements: 

• Graduate/Post-graduate with a degree in Business, Engineering, or a related field.
• Exceptional communication and presentation skills, with a focus on empathy and proactive problem-solving.
• Understanding of SaaS would be preferred.
• Understanding of BFSI would be preferred.
• Basic understanding of APIs would be preferred
• Good in MS Excel, Word and Power-point.
• Key behavioural traits: Agility, Analytical, Pleasantly Persistent.
• Fluency in English is a must.
• Fluency in Hindi is preferable

 

Recruitment Process:  

• Our hiring process combines AI-powered evaluations with structured interviews to ensure a fair and seamless experience.
• You will be contacted via email with the next steps upon being shortlisted.
• The process may include Assessments, AI-enabled interviews, and In-Person Interviews with our team.
• Final selection and CTC will be based on your overall performance and experience.

 

Apply directly through our career page:https://careers.leegality.com/jobs/Careers

 

For more information about us please visit our:

Website:https://www.leegality.com/

LinkedIn:https://www.linkedin.com/company/leegality/

Our Company and Culture:https://www.leegality.com/culture

Leegality's Privacy Notice:https://www.leegality.com/employee-privacy-notice

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