Business Analyst

Applicants will only be considered if both (1) you are already eligible to work in the United States, and (2) you will be able to physically work in Winston-Salem, North Carolina.

Overview:

This is a unique opportunity to join Legna Software, LLC, a fast-growing SaaS-based software company in Winston-Salem, NC.

We are looking for a Business Analyst to assist in the implementation of Legna's software solutions. At Legna, we provide supply chain and inventory management software to the timber and wood products industries (i.e. lumber mills, sawmills, pulp mills, etc.) throughout the United States and Canada. As a Business Analyst, you will work intimately with our clients, ensuring we implement our software as efficiently and effectively as possible. Post-go-live, you'll work closely with our customers to ensure ongoing client success. In addition to building strong relationships with our clients, you'll work internally with our product and engineering teams to understand our product roadmap and ensure we deeply understand our clients' problems to ensure we are addressing the needs of our end market and developing the best product possible.

Key responsibilities:

Deliver successful implementations of Legna's software applications by providing the technical expertise to efficiently implement software and configure systems

Build strong relationships with customers to understand their business processes, goals and challenges

Act as primary liaison between the customer and internal teams (R&D, Product, Exec)

Develop business and forestry industry-related knowledge to be able to understand and proactively solve customer requirements

Train customer teams on system functionality, best practices, and workflows, including the creation and updates of training and user guides

Provide support to customers post go-live; understand the importance of and pursue the highest degree of customer service

Test software as directed and clearly communicate feedback to ensure issues are addressed promptly and accurately

Support product management team by acting as voice of the customer

Ad hoc projects in business operations supporting the overall initiatives and goals of the business

Demonstrate the ability to learn quickly, communicate ideas effectively, and utilize flexibility and creativity to present a variety of solutions

The candidate must be willing to perform other duties as assigned or requested

Qualifications:

Bachelor's degree from an accredited 4-year university

Experience in software implementation, consulting, or technical support roles preferred but not required

Strong verbal and written interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences

Proficiency in project management and organizational abilities, with a proven track record of meeting deadlines

Analytical and problem-solving skills with excellent attention to detail

Working knowledge of computer software systems, hardware systems, network technologies, and ERP applications relevant to the task of implementing software

Ability to travel to client sites as required (typically <20%)

Proficiency in Microsoft Office products

Compensation:

Legna offers a competitive compensation package including:

A competitive salary & discretionary bonus

401(k) employer match

Medical, dental, vision and life insurance

Paid vacation/holidays

• Seniority: Mid Level
• Education: Bachelor's degree required
• Languages: English