Assistant Manager

Technical Hands-on:

• Hands on exposure to Windows Desktop & Knowledge of Windows Server OS Desired
• Deeper Knowledge of Active Directory, SCCM, Intune, Office 365, VPN, Firewalls, Network LAN / WAN & Network Protocols.
• Handle escalated support tickets from L1 engineers and ensure timely resolution
• Security Patching / Update Management
• Install, configure, and maintain operating systems, applications, drivers & Print Setup.
• Familiarity with Cloud, On Prem , SaaS & VM Ware
• Troubleshoot and resolve complex hardware/software issues on desktops, laptops, and peripherals

Attributes:

• Excellent problem-solving and communication skills
• Strong Exposure in to Stake Holder Management & Engagement across Varied Levels.
• Advanced Troubleshooting: Resolve complex hardware, software, and network issues that L1 and L2 teams escalate.
• Root Cause Analysis: Investigate recurring problems and implement permanent fixes, often involving scripting or system changes.
• Collaboration: Work closely with Network Ops, development, database, and infrastructure teams to resolve deep technical issues.
• System Optimization: Analyse performance logs and trends to suggest architectural improvements or deploy patches.
• Mentorship: Guide L1 and L2 engineers, especially during high-priority incidents or deployments.

Process & Compliance:

• Exposure towards Executing Small / Mid Scale IT Infra Projects.
• Inventory Management -Exposure to Hardware Assets, Software Assets & Licence Management
• Exposure to IT Compliance Management / Audits
• Ability to Collaborate with larger Functional teams spread across Nation / Global
• Fundamental Knowledge of ITSM Process and compliance
• Proven Track record in to Budgeting ,Vendor Mgmt. & Invoice Mgmt.
• Fundamental Knowledge of Project and Service Delivery Management
• Major Incident Management
• Maintain documentation (SOPs) of issues, resolutions, and support procedures

Responsibilities

Technical Hands-on:

• Hands on exposure to Windows Desktop & Knowledge of Windows Server OS Desired
• Deeper Knowledge of Active Directory, SCCM, Intune, Office 365, VPN, Firewalls, Network LAN / WAN & Network Protocols.
• Handle escalated support tickets from L1 engineers and ensure timely resolution
• Security Patching / Update Management
• Install, configure, and maintain operating systems, applications, drivers & Print Setup.
• Familiarity with Cloud, On Prem , SaaS & VM Ware
• Troubleshoot and resolve complex hardware/software issues on desktops, laptops, and peripherals

Attributes:

• Excellent problem-solving and communication skills
• Strong Exposure in to Stake Holder Management & Engagement across Varied Levels.
• Advanced Troubleshooting: Resolve complex hardware, software, and network issues that L1 and L2 teams escalate.
• Root Cause Analysis: Investigate recurring problems and implement permanent fixes, often involving scripting or system changes.
• Collaboration: Work closely with Network Ops, development, database, and infrastructure teams to resolve deep technical issues.
• System Optimization: Analyse performance logs and trends to suggest architectural improvements or deploy patches.
• Mentorship: Guide L1 and L2 engineers, especially during high-priority incidents or deployments.

Process & Compliance:

• Exposure towards Executing Small / Mid Scale IT Infra Projects.
• Inventory Management -Exposure to Hardware Assets, Software Assets & Licence Management
• Exposure to IT Compliance Management / Audits
• Ability to Collaborate with larger Functional teams spread across Nation / Global
• Fundamental Knowledge of ITSM Process and compliance
• Proven Track record in to Budgeting ,Vendor Mgmt. & Invoice Mgmt.
• Fundamental Knowledge of Project and Service Delivery Management
• Major Incident Management
• Maintain documentation (SOPs) of issues, resolutions, and support procedures

Qualifications

Bsc IT/BE IT/B Tech IT or CS