Customer Service Officer (Hyderabad, IN, 501401)

Function

Customer Service

Main Goal

Leverage the customer Support activities to sales team & Customers as per company policy.

Support sales team and is responsible for aiding assistance with respect to information sharing and support to customers regarding products / services.

Job description

Collaborate with customers, Sales team, Sales Planner, Finance, S&OP, Supply Chain

Provide necessary information to sales team as and when required.

 Order placement to dispatch follows up for the assigned regions/customers.

Communicate with sales team regarding delivery timelines and update on open order status

Stock transfer process and proper documentation (Internal & External)

Strictly follow sales return policy guidelines and follow the process

Credit Note against, Sales return, schemes, discounts etc.

Sales Loss / Opportunity capturing in the system.

What we expect of you

• Preferably JDE knowledge
• Having good knowledge of MS Office (Excel)
• Data Entry
• Timely responses
• Good relationship with the stakeholder functions
• Good presentation and communication skills

Skills

Accountability

Collaboration

Entrepreneurship

Respect

Communication

Computer Skills

Customer Service

Customer Focus

Listening Skills

Managing for Results

Problem Solving/Analysis

Product Knowledge

Sales Team Support

Sense of Urgency

Technical Skills

Teamwork

Your benefits and working environment

• Career Growth
• Diversity and Inclusion
• Gender Equality
• Employee Wellness
• Training and Development
• Safer Workplace
• Rewards and Recognition

Recruitment process

HM.CLAUSE committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive

• Profile Screening
• Phone screening
• Interviews - 3 rounds
• Offer Discussion
• Offer Letter Issue
• Background Verification
• Pre Employment Medical Checkup
• Onboarding