ESG & Sustainability consultants

LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.

Primary responsibilities include (but not limited to):

• Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.
• Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.
• Configure and set up customer accounts, ensuring accurate data integration and platform customization.
• Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.
• Provide real time solutions related to software, networking, servers issues
• Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.
• Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.
• Collaborate with cross-functional teams to ensure a cohesive onboarding experience.
• Assist customers in aligning sustainability initiatives with BRSR reporting requirements, ensuring data is captured and structured for compliance.
• Support clients in identifying, tracking, and reporting ESG metrics as per BRSR frameworks and disclosures.
• Provide guidance on integrating BRSR-related KPIs within the platform for improved transparency and reporting

Key Skill:

• Excellent communication, interpersonal, and project management skills.
• Ability to work in a fast-paced environment, prioritising multiple tasks and deadlines.
• Strong analytical and problem-solving skills.
• Familiarity with sustainability and environmental concepts is desirable.
• Familiarity with sustainability, environmental concepts, and BRSR/ESG reporting frameworks is desirable.​

Requirements

• 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.
• Experience with SaaS platforms and data analytics tools is a plus.
• Track and analyze key onboarding metrics, such as time-to-value, customer satisfaction, and adoption rates.
• Provide regular reporting to stakeholders on onboarding performance and customer health.
• Collaborate with internal teams to implement changes and improvements based on customer feedback.

Good to have :

• Familiarity with data analysis and interpretation in the context of sustainability and environmental metrics.
• Understanding of industry standards and regulations related to sustainability, such as,BRSR/ESG .
• Familiarity with cloud-based platforms, such as AWS or Azure, can be helpful for managing data and applications.
• Familiarity with customer relationship management (CRM) systems, such as ZOHO, can be helpful for managing customer interactions and data

Benefits

• We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
• Personal accidental insurance for you.
• Great company culture.
• Exposure to the fastest growing domain.
• We offer gratuity.