Service Engineer

Job Description: Service Engineer

Company: Loom Solar

Department: Service / After Sales Support

Employment Type: Full-Time

About the Role

Loom Solar is looking for a dedicated and technically skilled Service Engineer to handle installation support, troubleshooting, maintenance, and customer service for solar products and systems. The candidate will play a key role in ensuring smooth functioning of solar panels, inverters, batteries, and related equipment while maintaining high customer satisfaction.

Key Responsibilities

• Install, inspect, and maintain solar power systems including panels, inverters, batteries, and wiring systems.
• Diagnose and resolve electrical and technical faults at customer sites.
• Provide after-sales service and ensure timely complaint resolution.
• Conduct preventive maintenance of installed systems.
• Test equipment performance and ensure systems operate efficiently.
• Coordinate with internal teams such as sales, production, and technical support for issue resolution.
• Prepare service reports, maintenance logs, and customer feedback records.
• Educate customers on product usage, safety precautions, and basic maintenance.
• Ensure compliance with electrical safety standards and company service protocols.
• Travel to customer locations for on-site service whenever required.

Requirements

Required Qualification

• ITI in Electrical / Electrician Trade

  OR

• Diploma in Electrical Engineering

Experience

• Freshers can apply.
• 1–3 years of experience in electrical maintenance, solar service, or field service will be preferred.

Required Skills

• Basic knowledge of electrical circuits, wiring, and troubleshooting.
• Understanding of solar systems, inverters, and batteries.
• Ability to use electrical tools and testing instruments such as multimeter, clamp meter, etc.
• Strong problem-solving and analytical skills.
• Good communication and customer handling skills.
• Ability to work independently and in field conditions.
• Willingness to travel for service visits.
• Basic computer knowledge for reporting and documentation.

Preferred Candidate Profile

• Positive attitude and customer-focused approach
• Team player with technical mindset
• Responsible, disciplined, and punctual
• Ready to work in field service operations