Logistics Executive

We're hiring a Logistics Executive who will own the movement of our products — inbound from vendors and manufacturers, and outbound to customers and B2B partners. This isn't a back-office role. You'll be in the thick of it: tracking dispatches in real time, keeping partners accountable, and making sure our operations run with the same precision as our products.

If you're someone who thrives on order, communicates clearly, and takes personal ownership of outcomes — we want to hear from you.

Inbound Logistics

• Coordinate with vendors and manufacturers to ensure timely dispatch and delivery of goods to the warehouse
• Track inbound shipments end-to-end — from PO confirmation to physical receipt — with zero blind spots
• Reconcile inbound deliveries against purchase orders and flag discrepancies immediately

Outbound & Shipment Monitoring

• Oversee all outbound dispatches — customer orders and B2B — from warehouse to last-mile delivery
• Monitor shipment status in real time, flag delays proactively, and coordinate resolution before they cascade
• Maintain dispatch logs, shipment records, and delivery confirmations with accuracy and discipline

Logistics Partner Management

• Build and maintain strong working relationships with courier partners, 3PL providers, and freight vendors
• Evaluate partner performance regularly — TAT, damage rates, cost efficiency
• Negotiate day-to-day terms and escalate issues with data to back you up

Order Management — B2C & B2B

• Manage customer orders end-to-end, ensuring accurate fulfilment and timely delivery
• Handle bulk B2B orders from placement through delivery, keeping timelines and documentation intact (invoices, e-way bills, LRs)
• Own reverse logistics — returns, exchanges, and claims for damaged or lost shipments

Cross-functional Coordination

• Act as the connective tissue between operations, sales, warehouse, and customer experience teams
• Keep every relevant stakeholder updated — proactively, not reactively
• Join planning calls and flag logistics constraints that could affect GTM timelines

Platform & Data

• Work across logistics dashboards and aggregator platforms
• Pull weekly reports on shipment status, exception rates, and partner SLAs
• Surface insights that help the team make faster, better decisions

Requirements

What We're Looking For

• 1–3 years of experience in logistics, supply chain, or operations — preferably at a D2C or e-commerce brand
• Hands-on with logistics platforms and order management systems
• Strong written and verbal communication — you write clean emails and speak up on calls
• Excel/Sheets proficiency; comfort working with data and tracking dashboards
• High ownership mindset — you don't wait to be chased
• Detail-oriented with the ability to manage multiple open threads simultaneously
• Familiarity with shipping documentation: e-way bills, LRs, GST invoices

Bonus:

• Prior experience at a D2C brand
• Exposure to warehouse operations or inventory management
• Understanding of NDR (Non-Delivery Report) workflows and RTO optimisation